All our Goods are designed by Smartwave and are manufactured in China. We typically stock all products and ship within 72 hours from the time the order is placed. All products are shipped from our warehouses located in China.

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The Procedure

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Step 1: After your order is received, our teams prepares your packages for delivery. If you’re ordering spare parts or sent a product for repair here are a view things to note:   

 

•  Every device repair begins by gathering the parts, often we’ll have everything we need in stock, if not the part is ordered from our supplier chain located in China and repair period may be extended to accommodate. This is typically the longest part of ordering spare parts or having your device repaired.   
   

•  Once all the parts are gathered an experienced technician will repair your device and  visually inspecting each part for quality and capacity.  

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•  Once a device is repaired undergoes a 24-hour “burn in” which stress tests the device to ensure that it meets Smartwave’s high quality standards.

 

Step 2: The packaged is then carefully packaged shipped directly to your home or office. ( shipping method will be discussed prior to shipping)

 

Step 3: Each shipment is fully insured and a tracking number will be emailed once the package is shipped.

 

Step 4: Products from Smartwave requires signature confirmation to ensure the safe delivery  of your investment so please plan accordingly.

 

Step 5: Enjoy! Please be sure to retain your order number as this is required for any warranty service. We also recommend you save the original packaging in case of a return.

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The Policies

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1. While Smartwave strives to maintain it’s 72 hours average time-to-ship we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.)  

2. Smartwave will ship to any physical address world-wide. Smartwave will not ship to P.O. Boxes at this time. Each package requires signature confirmation therefore timely delivery requires that the customer make themselves available for its reception.

3. Every product shipped from Smartwave is ensured up to the full purchase price. It is Smartwave’s responsibility to pursue any claim with the carrier. Please note that this is only applicable to the original shipment from Smartwave to the customer and not for subsequent shipments for returns or repair. ​

4. Smartwave’s utilizes DHL, FEDEX, UPS and EMS and shipping will be competed through them unless otherwise specified. Smartwave’s shipping prices may vary with those of their carrier. Smartwave guarantees that the shipping cost will be accurately displayed for each purchase at the time of purchase from www.getsmartwave.com

5. All build and ship times are counted in business days only and correspond with those of our preferred carriers. Smartwave honors all holidays honored by our preferred carrier and follows a Monday to Friday work week. ​

6. For information on returns and warranty information please visit our Warranty and Returns Policy page.